1. Acceptance of Terms
By accessing and using Dr. Telang's Clinic online pharmacy (the "Platform"), you accept and agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our Platform.
Dr. Telang's Clinic is an online pharmacy operated by Dr. Anshuman Telang, providing genuine medicines and healthcare products in Varanasi.
2. User Registration
Account Creation
To use Dr. Telang's Clinic online pharmacy, you must:
- Be at least 18 years old
- Provide accurate, complete, and current information
- Maintain and update your account information
- Safeguard your account credentials
- Be responsible for all activities under your account
Account Termination
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.
3. Service Area
Dr. Telang Clinic Pharmacy serves the following areas:
- Customers: We serve customers across India and internationally
- Local Services: Certain services are available only within Varanasi pincodes
- Delivery: Free local delivery within Varanasi, standard shipping elsewhere
4. Products and Services
Product Listings
Products listed must have:
- Accurate product descriptions and images
- Authenticity and quality of products
- Pricing and availability information
- Compliance with applicable laws
Product Categories
Dr. Telang's Clinic focuses on authentic healthcare products including:
- Prescription medicines and healthcare products
- Skin care and dermatology products
- Hair care treatments and solutions
- Health supplements and vitamins
- Other medical and wellness products
5. Orders and Payments
Order Process
When you place an order:
- You receive an order confirmation email
- Order availability is confirmed
- Order is processed and shipped
- You receive tracking information
Payment Terms
- Payment must be completed at time of order
- We accept various payment methods
- All prices are inclusive of applicable taxes
- COD available only within Varanasi limits
Order Cancellation
Orders can be cancelled before shipping. Post-shipping cancellations will follow our return policy.
6. Shipping and Delivery
Delivery Terms
- Within Varanasi: 2-3 business days, free delivery
- Within India: 5-7 business days, free above ₹2000
- International: 10-15 business days, charges apply
- Custom Orders: Timeline specified per product
Delivery Responsibilities
Risk of loss passes to you upon delivery. Please inspect items upon receipt and report damages immediately.
7. Returns and Refunds
Return Policy
- 7-day return policy for most products
- Items must be unused and in original packaging
- Custom orders may have different terms
- Return shipping charges may apply
Refund Process
Refunds are processed within 5-7 business days after we receive and inspect returned items.
8. Product Standards
All products on Dr. Telang Clinic Pharmacy must:
- Maintain accurate product listings
- Provide quality customer service
- Process orders promptly
- Comply with platform policies
- Pay applicable commissions and fees
- Honor return and refund policies
9. Intellectual Property
All content on this site, including logos, designs, and text, is owned by Dr. Telang Clinic Pharmacy or our partners and is protected by intellectual property laws.
You may not use our content without prior written permission.
10. Prohibited Activities
You agree not to:
- Use the platform for illegal purposes
- Post false or misleading information
- Attempt to gain unauthorized access
- Interfere with platform operations
- Engage in fraudulent transactions
- Violate any applicable laws
11. Limitation of Liability
Dr. Telang Clinic Pharmacy is not liable for:
- Manufacturer product quality or authenticity
- Delivery delays or issues
- Loss or damage during shipping
- Indirect, incidental, or consequential damages
Our total liability shall not exceed the order amount.
12. Dispute Resolution
Any disputes arising from these Terms shall be governed by the laws of India and subject to the exclusive jurisdiction of courts in Varanasi, Uttar Pradesh.
13. Changes to Terms
We may modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the platform constitutes acceptance of modified Terms.
14. Contact Information
For questions about these Terms & Conditions:
15. Agreement
By using this site, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
